Description du poste
About BlaBlaCar
BlaBlaCar is the world’s leading community-based travel app enabling 27 million members a year to carpool or travel by bus in 21 countries. Our team of 800 employees counts over 50 nationalities and is spread across our 5 global offices, 30% working fully remotely.
Your Mission
We are looking for a Tool Administrator Apprentice to join the Ops Excellence team at BlaBlaCar on a 1 or 2 years apprenticeship contract starting January 26 . Within the OPS (Operation People Services) Excellence Team, the Tool Admin plays a key role in boosting the efficiency of the Community Relations Team.
In collaboration with the Community Relations Senior Project & Tooling Manager, you ensure smooth processes for all the Community Relations Team (CRT) Tools. You will be responsible for the maintenance, testing and the improvement of the tools used daily by the OPS team (Salesforce, CRM, social media, calling tools, etc.)
You will provide tool support to the OPS manager so that their team can provide the best support experience to our members.
Your responsibilities
Administrate the tools with 250+ users : Create and update users accounts, update some workflows, processes, configurations.Support the OPS team with troubleshooting and improvement requestsCreate or update data dashboards to track Customer Service performance dataParticipate in the ongoing development tools by maintaining the configuration scalable and help implementing new processes/featuresTesting the main features/improvements released in the tools.Your qualifications
You have an Engineering or IT academic backgroundYou are well-organized and curiousYou are good at solving problems and capable of bringing new solutionsYou have good communication skills and enjoy sharing and learning from othersFull working proficiency in EnglishThriving in a collaborative, fast-growing and innovative environmentAbility to take ownership, aligned with business priorities Nice to have: A first experience in customer service or in ITNice to have: Familiar with Salesforce or any Customer Support ToolWhat we have to offer
Hybrid working modeFinancial support for home office equipment4 additional weeks on top of legal maternity/paternity leaves50% healthcare coverage (Alan)Minimum 25 days holiday per year Local meal plan policy (Swile card)50% transportation paid (Forfait Mobilité Durable)Free unlimited carpooling & bus ridesPersonal growth via trainings, mentorship, and internal mobility programsRegular team building eventsMental health support through Moka.care1 day off per year to test our product1 day per year for social engagements with non-profitsInterested in joining the ride?
a 45-min video-call with your Talent Acquisition Manager Hien Hoang to get to know you, understand your career expectations and answer your questionsa 60-min video-call with Damien Messé, our Senior Project & Tooling Manager to deep-dive into your experiencea fully remote exercise to evaluate your technical skills followed by a 60-min video-call with Damien and Diane-Elody Ribes, our Process & Project Management Senior Manager to discuss about your exercise Our hiring process lasts on average 25-30 days, offers usually come within 48 hours.
BlaBlaCar is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Tool Administrator Apprentice